The BBB has learned that while Reimage has cleaned up its record when it comes to customers uknowingly downloading adware, its advertising practices have left a deceptive residue all over the internet, which might violate sections of the BBB Code of Advertising. They have cleaned up their website and current malware scans of the site detect no issues. In several forum posts, Reimage Plus has defended itself by claiming ignorance of its marketers' methods or by claiming that they have massively overhauled their business practices to correct the most egregious issues. As recently as February 2015, eight malware detection services considered Reimage's website to be risky or malicious. The customer claimed that Reimage would not honor their money-back guarantee and during an investigation of Reimage, the BBB found another customer who could not take advantage of the same money-back guarantee.ĭuring the BBB investigation of Reimage, we found that the company was accused of distributing malware, engaging in misleading advertising and encouraging "scareware" (a form of advertising that makes PC users believe their computers are infected with malicious software when they are not). A customer contacted the BBB and brought Reimage PC Repair to our attention.
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